The procedure for considering citizens' appeals, individual entrepreneurs and legal entities

The health care institution "Minsk Clinical Center for Phthisiopulmonology" considers issues, set out in the appeals, within the competence, in accordance with the requirements of the current legislation.

Mandatory acceptance and registration are subject to applications, filed in order, established by the Law of the Republic of Belarus dated 18 july 2011 of the year "On appeals of citizens and legal entities".

Upon receipt of written and electronic requests, containing questions, the decision of which is not within the competence, within five working days, such applications are sent for consideration to organizations in accordance with their competence with notification of applicants within the same period or within the same period, leave the appeals without consideration on the merits and notify the applicants about this with an explanation, which organization and in what order should be contacted to resolve issues, set out in the appeals.

Requirements, submitted for applications.
Appeals are submitted by applicants in Belarusian or Russian in written or electronic form (through the state unified (integrated) republican information system of accounting and processing of appeals of citizens and legal entities), as well as oral. Written appeals are submitted by courier (courier), by mail, during a personal appointment, by commenting and (or) suggestions in the book of comments and suggestions. To emails, submitted by the representatives of the applicants, Documents must be submitted electronically, confirming their authority.

Oral appeals are presented during a personal reception.

Written appeals of citizens must contain:

• name and (or) address of the organization or position and (or) last name, given name, patronymic (if any) or initials of the person, to whom the appeal is directed;
• last name, given name, patronymic (if any) or the initials of the citizen, address of his residence (place of stay);
• statement of the essence of the appeal;
• personal signature of a citizen (citizens).

Written appeals of legal entities must contain:

• name and (or) address of the organization or position and (or) last name, given name, patronymic (if any) or initials of the person, to whom the appeal is directed;
• full name of the legal entity and its location;
• statement of the essence of the appeal;
• last name, given name, patronymic (if any) or the initials of the head or person, duly authorized to sign appeals;
• personal signature of the head or person, duly authorized to sign appeals, certified by the seal of a legal entity.

Applicants are required:

• comply with the requirements of the legislation on the appeals of citizens and legal entities;
• apply to organizations, individual entrepreneurs in accordance with their competence;
• be polite to employees, individual entrepreneurs and their employees, do not use obscene or offensive words or expressions;
• inform organizations in a timely manner, individual entrepreneurs about changing their place of residence (place of stay) or location during the consideration of the appeal.

Deadlines for consideration of applications.

Written and electronic appeals must be considered no later than fifteen days, and appeals, requiring additional study and verification, - no later than one month, unless otherwise provided by law.
The term for consideration of applications is calculated from the day, following the day of registration of appeals. If the last day of the deadline for consideration of applications falls on a non-working day, the expiry date is the first business day following it..

Leaving appeals without consideration on the merits

Written appeals may be left without consideration, if:

• do not meet the requirements, established by law;
• appeals are subject to consideration in accordance with the legislation on constitutional proceedings, civil, civil procedural, economic procedural, criminal procedure legislation, legislation, determining the order of the administrative process, legislation on administrative procedures;
• the appeals are the employee’s appeals to the employer or, in accordance with legislative acts, a different procedure has been established for the submission and consideration of such appeals;
• appeals contain questions, the decision of which is not within the competence of the organization, in which they entered, including if comments and (or) suggestions, made in the book of comments and suggestions, do not belong to this organization, comply with the requirements of the legislation on the appeals of citizens and legal entities;
• the applicant filed a re-application, including those entered in the book of comments and suggestions, and it does not contain new circumstances, important for consideration of the appeal on the merits;
• appeals contain threats to life, здоровью и имуществу, побуждение к совершению противоправного деяния либо заявитель иным способом злоупотребляет правом на обращение;
• Correspondence with the applicant on the issues set out in the appeal has been terminated.

Устные обращения may be left without consideration, if:

• no documents submitted, identity of the applicants, their representatives, as well as documents, confirming the credentials of the representatives of the applicants;
• appeals contain questions, the decision of which is not within the competence of the organization, in which a personal reception is held;
• заявителю уже был дан исчерпывающий ответ на интересующие его вопросы либо переписка с этим заявителем по таким вопросам была прекращена;
• the applicant during a personal reception allows the use of obscene or offensive words or expressions;
• the applicant uses technical means (audio- и видеозапись, movie- и фотосъемку) without the consent of the official, conducting a personal reception, и отказывается остановить их применение;
• appeals contain threats to life, здоровью и имуществу, побуждение к совершению противоправного деяния либо заявитель иным способом злоупотребляет правом на обращение.

The decision to leave a written appeal without consideration on the merits is made by the head of the organization, individual entrepreneur, to whom an appeal has been made, or their authorized official.

If a written application is left without consideration on the merits, the applicant is notified in writing within five working days of leaving the application without consideration on the merits, indicating the reasons for making such a decision, and the original documents are returned to him, attached to circulation.

The decision to leave the oral appeal, stated during the personal reception, without consideration on the merits is announced to the applicant during this reception by an official, conducting a personal reception, indicating the reasons for such a decision.

Callback

Заявитель имеет право отозвать свое обращение до рассмотрения его по существу путем подачи соответствующего письменного или электронного заявления.

In the event that the applicant withdraws his application, the organization, индивидуальный предприниматель прекращают рассмотрение такого обращения по существу без уведомления об этом заявителя.

The original documents are returned to the applicant, attached to circulation.